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Research Lecture: Samer Faraj

Friday, January 13, 2017 - 12:00pm to 1:30pm


Phelps 1410


Open to the Public


Samer Faraj, Professor of Technology, Management and Healthcare, McGill University

More information on the talk as the date approaches...

To RSVP, visit https://goo.gl/forms/oJHGd70NautlkiDh2

Title: The reconstitution of work practices during a radical hospital transformation

Abstract: From an organizing perspective, Improving care provision in hospitals is particularly challenging due to the complexity of work processes and the diversity of diagnoses that need to be treated. With the goal of improving hospital care performance, the city of Montreal recently moved and consolidated several hospitals into a $3 billion tertiary care mega-hospital. In this presentation, I report on a 30 months field
study of this transformation process with a specific focus on the Neonatal Intensive Care Unit (NICU). We offer analysis regarding the challenges induced by the move, the adaptation to a new space, and the melding of units previously located into different hospitals. Using ethnographic approaches and focusing on work practices, we trace how the NICU staff reacted and adapted to the sweeping change. Our findings offer insight as to how long established and typically opaque work practices need to be changed as to ensure patient care and unit functioning. From this radical hospital restructuring, we gain insight as to how existing work practices are constituted and how they are  reconstituted given novel material and social foundations.

Speaker's Biography:  Samer Faraj holds the Canada Research Chair in Technology, Management & Healthcare at the Desautels Faculty of Management at McGill University.  He is head of the research group on Complex Collaboration and serves as director of the Faculty’s PhD program. He studies how complex collaboration is sustained and innovation emerges in a variety of settings such as: trauma care, hospital care, urgent care clinics, open source, and online communities. He is broadly interested in how innovation is transforming organizations and allowing new forms of organizing to emerge. He has published over 100 journal articles, refereed proceedings, and book chapters in outlets such as: Management Science, Organization Science, MIS Quarterly, Information Systems Research, Journal of Applied Psychology, Business Horizon, and Annals of Emergency Medicine. He has recently completed terms as Senior Editor at Organization Science (2006-2012) and at Information Systems Research (2012-2014). He has won multiple best paper awards; most recently the 2016 AOM-OCIS Best Published paper award, the AIS 2012 best Published Paper Award as well as the 2013 Desautels Best Doctoral Advisor award. He has been a visiting professor at HEC-Paris, VU University (Amsterdam) and the American University of Beirut.


The Technology Management Program Dean’s Research Lecture Series is the premier event that brings accomplished and inspiring professors to campus to explore topics related to the field of technology management and organizations. The lecture series provide a forum for the academic community to learn from and engage in conversations with outstanding scholars on cutting-edge research findings.

Each quarter will feature several preeminent speakers. Lectures will last approximately one hour starting at 12:00pm and take place in the TMP Executive Learning Center, Phelps Hall 1410. Lunch is provided for all guests who RSVP.

Attendees are required to register prior to the event for lunch and space reservation. For more information, contact Amanda Higham via email or by phone at 805-893-7577. 


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