CEO of Support.com
Elizabeth is a seasoned executive leader in the technology industry with a strong focus on growing successful SaaS-based businesses. Most recently, she was CEO of Support.com (NASDAQ: SPRT), where she transformed the business from being solely reliant on outsourced services revenue to selling a SaaS product that intelligently ran large contact centers. Along the way, she drove strategic, cultural and operational alignment with the teams and pivoted the product focus to match the marketplace, while buttressing the company against aggressive attacks of activist investors.
During her career Elizabeth has gained a reputation as an award-winning product thought leader who has grown businesses through organic innovation and acquisitions. While at Citrix, she held executive positions in the Citrix SaaS division, with leadership roles spanning general management, product management, global client services and the contact center. In her time at Citrix SaaS, Elizabeth revitalized product development and client services, grew customer satisfaction and retention to their highest levels, and expanded key products to a broader market, all while continuing to lead the GoToAssist and GoToMyPC products in their #1 position in their respective markets for 5 consecutive years.
Elizabeth has been frequently recognized for her business leadership, including receipt of prestigious Stevie Awards in 2010, 2012 and 2013. She has a PhD in Political Science from the University of Minnesota, and a BA (Phi Beta Kappa, cum laude) from Franklin & Marshall College. She is a weekend triathlete and a volunteer with Exceeding Expectations, a non-profit that encourages at-risk children to move their lives in a positive direction using the sport of triathlon as the vehicle.